Return Policy

In the unusual case that you receive an item not up to your quality expectations, please return the unused item (include original packaging) within 45 days of receipt of your purchase. We will exchange or credit your original method of payment, excluding shipping and handling fees. We do not accept returns on clearance items. Software and machine embroidery CDs can only be returned if unopened or defective.

Exclusive Kit of the Month, Just Cross Stitch Kits and other retail project kits are non-refundable.